Frequently Asked Questions

Custody & safety

Can GoodAI withdraw my funds?

No. This is impossible by design. You connect an exchange API key with withdrawals disabled, and GoodAI verifies that at connection time — a key with withdrawal permission is rejected and never stored. On top of that, your key is encrypted so that only our isolated trading gateway can ever read it, and even then only to place trades. GoodAI never takes custody of your coins and cannot move them.

Where do my funds actually live?

On your own exchange account, the entire time. GoodAI is custody-free — you never deposit anything with us. We place trades on your behalf; your assets never leave your exchange.

What happens if GoodAI is hacked?

Your API keys are stored using envelope encryption backed by AWS KMS. The database holds only encrypted blobs that cannot be decrypted without KMS access that lives outside the database — and decryption is possible only inside our isolated Execution Gateway, bound to each individual connection. And because every connected key has withdrawals disabled, even a worst-case credential exposure cannot be used to move your funds.

Is everything GoodAI does recorded?

Yes. Every key decryption, every order, and every configuration change is written to an append-only, hash-chained audit log that is tamper-evident and cannot be edited or deleted — not even by us. A daily integrity check verifies the entire chain.

Demo vs live trading

What's the difference between demo and live trading?

Demo (paper) trading simulates your bots against real live market data — no real money is at risk and no real orders are placed. Live trading places real orders on your connected exchange using your withdraw-disabled API key. Demo is available on every plan, including Free.

Is demo trading realistic?

Yes — demo runs on real market data and uses the same strategy and fill logic as live, so a demo bot behaves the way its live counterpart would. It's the recommended way to validate a strategy before committing real funds.

Plans, pricing & fees

Does GoodAI charge trading fees or take a cut of my profits?

GoodAI charges a flat subscription (see the Plans page). Exchange trading fees are charged by your exchange, not by GoodAI, exactly as they would be if you traded manually. Note that all GoodAI pricing is currently provisional and may change before launch.

Can I try Pro before paying?

Yes. New sign-ups get a 14-day full-Pro trial, with a $5,000/day cumulative live-notional cap during the trial. Demo trading isn't affected by the cap.

How do I cancel?

You can cancel anytime. When you cancel a paid plan, you keep your paid features until the end of the period you've already paid for, then your account reverts to the Free tier (live bots stop; demo and backtesting continue).

Can I sign up now?

Public sign-up isn't open yet — it's launching soon. Get in touch via good.ai/contact to be notified.

Exchanges & connections

Which exchanges are supported?

Binance, Kraken, and Bybit are connected today. Coinbase, HTX (Huobi), and HyperLiquid are coming soon. The number of exchanges you can connect at once depends on your plan (1 on Free/Starter, all on Pro).

How do I connect an exchange safely?

Create an API key on your exchange with trading enabled and withdrawals disabled, then add it in GoodAI. We verify the key has no withdrawal permission before activating it — and for exchanges that don't expose key permissions through their API (such as Kraken), we require you to explicitly attest there's no withdrawal access, failing closed otherwise. See Exchanges for details.

Account security

Does GoodAI support MFA?

Yes. We support TOTP authenticator apps and WebAuthn passkeys (hardware/biometric, phishing-resistant). We strongly recommend enabling at least one — a passkey is the most secure option.

Do I have to confirm before live trades?

Yes — placing a live order requires a fresh step-up confirmation of your identity, even during an active session. (Cancelling an order doesn't, since cancelling only reduces your risk.)

Bots, AI & risk

What happens if a bot misbehaves?

GoodAI runs an independent liveness watchdog outside the main bot-orchestration system. If a running bot stops responding to market data — meaning it holds positions but is no longer reacting — the watchdog detects the stalled heartbeat and raises an alert so the issue can be caught and acted on, rather than silently going unnoticed.

Will the AI Assistant trade for me?

No. The AI Assistant (a Pro feature, coming soon) is strictly read-only. It can analyze your portfolio and propose configurations, but it can never place orders or change your settings. You always make the final decision.

Data, privacy & support

What data does GoodAI keep, and how is it protected?

We store your account details, your bot/strategy configurations, and your encrypted exchange keys. Keys are never stored in plaintext, never logged, and never written into audit records — the audit system actively rejects secret-shaped data. Sensitive actions are recorded in a tamper-evident log for your protection. See our Privacy Policy.

Who runs GoodAI?

GoodAI is operated by Good AI Tech Ltd, a UK-registered company (company number 17249425).

How do I get help or contact support?

Use the contact form at good.ai/contact. For security concerns, the same form reaches us directly.